Table of Contents
DreamIPTV ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming service and website. Please read this policy carefully. By using DreamIPTV, you agree to the terms described herein.
1. Information We Collect
Information You Provide: When you register or purchase a subscription, we collect:
- Name and email address
- Billing information (processed securely by third-party payment processors)
- Device information and MAC address (for device-based activations)
- Support communications and chat transcripts
Automatically Collected Information: When you use our service, we may automatically collect:
- IP address and approximate geographic location
- Device type, operating system, and app version
- Streaming activity logs (channels accessed, viewing duration)
- Error logs and crash reports to improve service quality
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our streaming service
- Process payments and manage your subscription
- Send account-related emails (credentials, receipts, renewal notices)
- Provide customer support and respond to your requests
- Detect and prevent fraud or unauthorized access
- Analyze usage patterns to optimize server performance
- Comply with applicable laws and regulations
We do not sell your personal information to advertisers or third-party data brokers.
3. Information Sharing
We may share your information only in the following circumstances:
- Service Providers: Trusted third parties who assist us in operating our service (e.g., payment processors, CDN providers, email services), bound by confidentiality agreements.
- Legal Requirements: If required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
- With Your Consent: For any other purpose with your explicit consent.
4. Data Security
We implement industry-standard security measures including SSL/TLS encryption for all data transmission, encrypted storage of sensitive credentials, and regular security audits. While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using commercially reasonable means to protect your data.
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience. These include essential cookies (required for the site to function), analytics cookies (to understand site usage), and preference cookies (to remember your settings). You can control cookie preferences through your browser settings or our Cookie Policy page. Disabling certain cookies may affect site functionality.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data ("right to be forgotten")
- Object to or restrict certain processing activities
- Request data portability in a machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise these rights, contact us at privacy@dreamiptv.org.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. After account termination, we retain data for up to 90 days to handle any outstanding support requests or disputes, after which it is securely deleted unless legal obligations require longer retention.
8. Children's Privacy
Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on our website at least 14 days before the changes take effect. Continued use of our service after the effective date constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@dreamiptv.org
- Support: Contact page
- Live Chat: Available 24/7